FAQs

Frequently Asked Questions

 

1. How can I confirm my Cash on Delivery (COD) order?

After placing your COD order, you will receive a confirmation call from our team within 24 hours. Please make sure to answer the call to confirm your order. If we are unable to reach you, the order may be delayed or canceled.

2. How long does it take to receive my order?

Orders typically arrive within 5 to 15 business days, depending on your location and local shipping conditions. You’ll receive a tracking number as soon as your order is shipped.

3. My order – where is it?

You can track your order using the tracking link sent to your email once the order is shipped. If you haven’t received your tracking information, please check your spam folder or contact us at teneriad.store@gmail.com.

4. Do I need an account to place an order?

No, you can place an order as a guest.